🛟 Existing Client Support

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TD INTERACTIVES SUPPORT CENTRE

How Can We Help You Today?

Access urgent technical support, submit a general support request or book a scheduled appointment with TD Interactives.

EMERGENCY SUPPORT

Urgent Website Fault

Use this option when your website is completely offline, displaying a critical error or experiencing a serious hosting or security incident.

Website completely offline
Critical website errors
Hosting or server outage
Serious security incident

Report An Urgent Fault For genuine service outages and critical faults only.

CLIENT SUPPORT

General Support Request

Submit a non-urgent support request for technical assistance, account enquiries, website questions or other help relating to your services.

General technical assistance
Email and hosting questions
Website enquiries
Account and service support

Send A Support Request We generally respond within one business day.

SCHEDULED APPOINTMENTS

Book Support

Choose a convenient appointment time for website changes, email setup, training, consultations and other non-urgent assistance.

Website content changes
Email setup and assistance
Training and remote support
Project discussions

Book An Appointment Scheduled appointments may involve a support fee.

EMERGENCY SUPPORT

Report An Urgent Website Fault.

Use this form for genuine website outages, critical hosting failures, serious website errors or active security incidents requiring priority attention.

01

Your Contact Details

Please provide the best details for us to contact you quickly.

Business Name *

Contact Name *

Mobile Number *

Email Address *

02

Website Information

Tell us which website or service is affected.

Website Address *

What Type Of Problem Are You Experiencing? *

03

Describe The Fault

Provide enough detail for us to begin assessing the problem.

What Happened? *

Can You Still Access The Website?

Yes No Unsure

Upload A Screenshot Optional

Attach a screenshot or error message PNG, JPG or PDF

Please use emergency support only for critical faults.

Routine website updates, content changes, email setup, training and non-urgent technical assistance should be booked through the scheduled support appointment system.

Call 0401 879 477

CLIENT SUPPORT

General Support Request.

Use this form for website updates, email assistance, technical support, hosting questions and other non-urgent service requests.

01

Your Details

Please provide your contact and business information.

Business Name *

Contact Name *

Email Address *

Mobile Number

02

How Can We Help?

Select the service and priority level that best matches your request.

Support Type *

Priority

Low No immediate deadline Normal Standard support request High Time-sensitive, but not critical

03

Tell Us About Your Request

Provide enough detail so we can understand and prepare for your request.

Request Details *

Attach Files Optional

Upload supporting files Images, screenshots, PDF or Word documents

04

Contact Preferences

Let us know the best way and time to contact you.

Preferred Contact Method

Email Phone

Best Time To Contact You

Need immediate assistance?

If your website is completely offline or you are experiencing a critical hosting or security issue, please use the Urgent Website Fault form instead.

We generally respond within one business day.